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Frequently Asked Questions

Fees & Insurance

 

What is your rate?

$100 - $150 for a 50-minute session.

 

Do you take insurance?

Yes, I accept Anthem Blue Cross.  If you have Anthem Blue Cross, or Anthem Blue Cross Blue Shield, I will verify coverage with your provider prior to our first session.

 

What if I do not have Anthem Blue Cross?

 

How can I look into my insurance coverage?

Services may be covered in full or in part by your health insurance. Contact your insurance provider and check your coverage by carefully asking the following questions:

Do I have mental health insurance benefits?

What is my deductible and has it been met?

How many sessions per year does my health insurance cover?

What is the coverage amount per therapy session?

Is approval required from my primary care physician?

Will my insurance provider accept "Superbill" for reimbursement? 

 

What forms of payment are accepted?

Cash and Credit/Debit Card (a 2.5% processing fee applies to credit/debit card transactions)

 

Do you offer sliding scale rates?

Yes, please inquire and we can discuss reduced fee options.

 

Scheduling

 

What are your hours?

Daytime and evening hours are availabe to accommodate varying schedules.

 

How do I schedule a session?

Please call or email to let me know you are interested.  We will have an initial phone conversation to discuss availability, why you are seeking therapy, and insurance/payment information.   If all works out, we will schedule an intake session and move forward from there.  If our availabilities do not align or it does not work for us to meet for another reason, I can provide you with referrals.

 

Will I have the same appointment time every week?

After we complete your intake, we will discuss what the best frequency is for your needs.  Most often sessions will occur weekly and appointments will be scheduled for the same time each week.

 

What if I need to reschedule my appointment?

No problem.  Please let me know as soon as you are aware that you will need to reschedule, and at least 24-hours in advance, and we will reschedule your appointment based on availability.  

 

What is your cancellation policy?

Appointments need to be canceled at least 24-hours in advance of the session time.  Appointments that are canceled within 24-hours will be billed the full session fee.

 

 

Confidentiality

 

Is what we discuss in sessions confidential?

The law protects the relationship between a client and a psychotherapist, and information cannot be disclosed without written permission.

 

Exceptions include: 

Suspected child abuse or dependent adult or elder abuse, for which I am required by law to report this to the appropriate authorities immediately. 

If a client is threatening serious bodily harm to another person/s, I must notify the police and inform the intended victim. 

If a client intends to harm himself or herself, I will make every effort to enlist their cooperation in ensuring their safety. If they do not cooperate, I will take further measures without their permission that are provided to me by law in order to ensure their safety.

 

 

Location & Parking

 

Where is the office located?

The office is located in a wood shingled building at the corner of Del Mar Blvd and S Marengo Ave, between S Arroyo Pkwy and S Marengo Ave.  Take the stairs or elevator to Suite 210 on the 2nd floor.

 

200 E Del Mar Blvd, Ste 210, Pasadena CA  911

 

Metro Rail Gold Line Access

The office is conveniently located a 2 minute walk from the Del Mar Station on the Metro Gold Line.

 

Is parking available?

Yes!

 

Garage:  There is access to underground parking on Del Mar Blvd.  $1.00 for each 30 minutes; $9.00 maximum.                We do not validate.

S Marengo Ave: FREE 2-hr parking 9am-6pm*

Del Mar Blvd:     FREE 2-hr parking 9am-4pm*

E Bellevue Dr:    FREE all day parking*

 

*Always check posted signs for any temporary restrictions.

 

 

KATHLEEN WUNDERLING, MA, LMFT

LICENSED MARRIAGE & FAMILY THERAPIST #112199

 

 

 

 

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